Have you recently bought some items in the game but can't seem to find them?
There might be a few reasons for why you haven't received your purchased items, and in any case, we're here to help walk you through this and solve this mystery.
The first step is to look for the receipt and verify its status. Next, you'll need to take the relevant steps based on the status.
This means the transaction was successful and you're already headed in the right direction! The next step is to exit and restart your game and check if you've received them.
If you haven't gotten your items within 10 minutes from the purchase, send the receipt on over to us so we can figure out what happened.
Your payment’s still processing, which means your goodies are on their way and should arrive safe and sound.
Check out these guides. 👇
Your payment might not have gone through. If this is the case, get in touch with your device's payment platform to find out what happened.
Please send us a message via **[email protected]** and attach your purchase receipts. Our Support Team will jump right in to help!